TERMS & CONDITIONS OF BUSINESS
Effective date: 24th August 2024
Company: Heritage Golf Getaways, Company Number 778829, Pavilion 10,Marine Road, Dun
Laoghaire, Co Dublin, A96 YA06
Trading as: Heritage Golf Getaways
Contact: Niall Keyes, niall@heritagegolfgetaways.com
1. DEFINITIONS
“We/Us/Our” means the tour operator named above. “You/Your” means the lead passenger and
all persons on the booking. “Arrangements” means the travel services we sell (e.g.,
accommodation, tee times, transport, activities). “Supplier” means the third party providing the
Arrangements.
2. WHO WE ARE & OUR ROLE
Unless stated otherwise on your confirmation, we act as principal and contract with you to
supply a package of Arrangements. Where we act as agent, your contract is with the relevant
Supplier and their terms will apply; we will make this clear before you book.
3. BOOKING CONDITIONS & FORMATION OF CONTRACT
3.1 A booking is made when we issue a Booking Confirmation after receiving the required
Deposit (or full payment if inside the balance due date).
3.2 The lead passenger confirms they are authorised to make the booking, accepts these Terms
on behalf of the persons comprising the party, and is responsible for all payments and accurate
information.
3.3 Special requests (e.g., adjoining rooms, caddies, buggies) are noted but not guaranteed.
Accessibility or medical needs must be disclosed before booking so we can advise as to
suitability.
4. PRICING & WHAT’S INCLUDED
4.1 Prices are shown per person unless stated and are based on the occupancy and services
described in your quote. Local taxes, resort fees, caddie/buggy fees, parking, meals, or extras
are not included unless specified.
4.2 We may correct pricing errors at any time before your Booking Confirmation. After
confirmation, we may revise the price for changes in taxes, fees, exchange rates, or Supplier
costs. At our discretion, we will absorb/incur a limited amount before passing on any increase.
4.3 Obvious mispricing (e.g., clerical errors) may be corrected and you may accept the revised
price or cancel for a full refund of monies paid to us for undelivered services.
5. DEPOSIT PAYMENTS & BALANCE
5.1 Deposit: 30% per person (or higher where required to secure tee times/hotels/tickets). Some
items (e.g., premium events, non-refundable tee times)may require up to 100% payment at
booking.
5.2 Interim payments may be scheduled where Suppliers require them; these will be shown on
your invoice.
5.3 Balance due: 90 days before departure. Bookings made after the balance due date require
full payment at booking.
5.4 If any amount is unpaid after the due date, we may treat the booking as cancelled by you
(see clause 8) and retain applicable charges.
6. PAYMENT TERMS
6.1 We accept Bank Transfers/ Revolut payment Link or Credit Cards. Bank charges/Credit
Card/exchange costs are your responsibility.
6.2 All payments are held and disbursed to secure your arrangements; certain payments may be
forwarded to Suppliers immediately and may be non-refundable.
6.3 Documents/tickets are released only after cleared funds are received in full.
7. BOOKING CONFIRMATION & DOCUMENTS
7.1 Please check all details on your Booking Confirmation/invoice immediately and notify us of
any inaccuracies within 48 hours.
7.2 Final travel documents (itinerary, vouchers, tee sheet) are provided electronically
approximately 7–14 days before departure, subject to full payment and receipt of all required
information.
8. CANCELLATIONS/AMENDMENTS BY YOU
8.1 You may request to amend the booking (e.g., dates, names, tee times) in writing. We will try
to assist but changes are subject to availability, Supplier rules, and amendment fees plus any
price difference.
8.2 You may cancel at any time by written notice from the lead passenger. Our cancellation
charges per person are:
• Loss of Deposit if cancelled 90+ days before departure;
• 50% of total cost if cancelled 89–60 days;
• 75% of total cost if cancelled 59–29 days;
• 100% of total cost if cancelled 28 days or fewer.
8.3 Certain items are non-refundable or more restrictive (e.g., tournament tickets, some tee
times, venue bookings). If stricter Supplier terms apply, those will supersede the scale above.
8.4 Name changes are treated as cancellation/rebooking where Supplier rules require.
8.5 No refund for unused services after departure (e.g., missed tee time due to late arrival,
inclement weather unless the course declares a closure/refund).
9. GROUP BOOKINGS
9.1 Group terms may include staged deposits, rooming lists, handicap certificates, and
minimum numbers.
9.2 If group size reduces, the per-person price may increase or free places/benefits may be
withdrawn.
9.3 The lead passenger is responsible for communicating itinerary details, conduct, and
payments for the group.
10. CANCELLATIONS/AMENDMENTS BY US
10.1 We may make insignificant changes (e.g., tee time within a reasonable window, equivalent
hotel room type).
10.2 If we must make a significant change (e.g., destination hotel change to a lower category,
loss of a marquee course, material date shift) or cancel your booking, we will notify you
promptly and offer:
(a) a suitable alternative of equal or higher value (where available) at no extra cost;
(b) a lower-value alternative with a price reduction; or
(c) a refund of monies paid to us for undelivered services.
10.3 Where due, we will pay reasonable compensation except where the change/cancellation
results from Force Majeure (see clause 15) or your default.
10.4 We are not liable for airline schedule changes, delays or cancellations; your contract for
flights is with the airline/agent.
11. COMPLAINTS DURING YOUR TRAVEL
11.1 If something is not as booked, you must raise it immediately with the local Supplier and our
duty contact so we can assist while you are in resort.
11.2 If unresolved, submit a written complaint within 28 days of return with supporting
evidence. Failure to follow this process may affect our ability to investigate and your right to
redress.
12. OUR LIABILITY TO YOU
12.1 We will perform our services with reasonable skill and care. If we act as principal for a
package, we are responsible for the proper performance of the Arrangements included in your
package, subject to these Terms and applicable law.
12.2 Our liability is limited to foreseeable loss caused by our breach and is subject to statutory
limits and international conventions (e.g., for carriage by air/sea/rail, hotelier liability).
12.3 We are not liable for indirect or consequential loss, loss of enjoyment, or any loss
attributable to: (a) your acts/omissions; (b) a third party unconnected with the provision of
Arrangements; or (c) Force Majeure.
12.4 Where we act as agent, we are not responsible for the performance of Supplier services
but will use reasonable care in arranging them.
12.5 Our total liability (except for death/personal injury caused by negligence or fraud) shall not
exceed the total price paid by the affected person(s).
13. TRAVEL INSURANCE
13.1 Adequate travel insurance is recommended for all travellers from the time of booking and
should include cover for cancellation/curtailment, medical expenses, personal liability,
baggage, and golf-specific risks (e.g., equipment, weather/course closure where available).
13.2 You must declare pre-existing conditions as required by your insurer. We may require proof
of insurance before releasing documents.
14. PASSPORTS, VISAS & HEALTH
14.1 You are responsible for meeting passport/visa requirements and for complying with health
formalities for your destinations.
14.2 Check official guidance well before travel (e.g., passport validity rules, entry permits,
vaccinations) and carry the documents required.
14.3 No refunds are due if you are unable to travel due to failure to meet entry or health
requirements.
15. DELAYS
15.1 If you experience travel delays, you must notify us and the relevant Suppliers at once. We
will assist reasonably with re-arrangements but are not responsible for costs arising from
delays, missed connections, or schedule changes beyond our control.
15.2 Claims for airline delays are to be made directly to the carrier under their policies and
applicable regulations.
16. FORCE MAJEURE
16.1 We shall have no liability or obligation to pay compensation where performance is
prevented or affected by events beyond our reasonable control, including without limitation:
acts of God; extreme weather; course closures; fire; flood; drought; pandemic/epidemic and
related government measures; war; terrorism; civil unrest; strikes/industrial action; failure of
utilities/transport; Supplier insolvency.
16.2 If Force Majeure occurs before departure, we will offer a suitable alternative, a credit, or a
refund of recoverable costs from Suppliers (less irrecoverable expenses). If it occurs during your
trip, we will provide such assistance as is reasonably possible.
17. DATA PROTECTION
17.1 We process personal data in accordance with applicable data protection laws (including
GDPR where applicable).
17.2 We use your data to manage your booking, provide services, and comply with legal
obligations. We may share relevant data with Suppliers and authorities as needed for travel.
17.3 Please refer to our Privacy Notice for full details, including your rights and how to contact
our Data Protection contact.
18. CONDUCT, ETIQUETTE & COURSE RULES
18.1 Golfers must comply with handicap/etiquette requirements and course rules. Courses may
refuse access if standards are not met; green fee refunds are subject to the course’s policy.
18.2 Buggies/caddies are subject to availability and local medical/safety restrictions. Evidence
may be required for medical buggies.
19. ACCURACY OF INFORMATION
19.1 Descriptions, photos, yardages, and facilities are provided in good faith from Supplier
information and may change. Tee times are typically offered within a time window; exact times
may vary due to course operations or competitions.
20. FINANCIAL PROTECTION (IF APPLICABLE)
20.1 If we act as agent only, no package protection applies to single-component bookings
arranged solely with a Supplier.
21. GOVERNING LAW & JURISDICTION
21.1 These Terms and any dispute or claim (including non-contractual) arising out of or in
connection with them shall be governed by the laws of the Republic of Ireland.
21.2 The courts of the Republic of Ireland shall have exclusive jurisdiction, save that you may be
entitled to bring proceedings in your local courts under mandatory consumer laws where
applicable.
22. CONTACT & EMERGENCY ASSISTANCE
For assistance during travel, contact: +353 87 3670816. For pre-travel queries, contact: +353 87 3670816.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version applicable to your booking is the
version provided at the time of your Booking Confirmation.
SCHEDULE A – PAYMENT & CANCELLATION SUMMARY (Example)
• Deposit: 30% at booking (or as advised).
• Interim: Additional deposits may be required to secure premium tee times/events.
• Balance due: 60 days before departure.
• Your cancellation charges: Deposit (90+ days); 50% (89–60 days); 75% (59–29 days);
100% (≤28 days).